Return Policy

Due to the perishable nature of our products, Terra Market generally does not accept returns. However, we stand behind the quality and accuracy of our deliveries.

In the Event of an Error: 

1. If you receive an incorrect type or quantity of product, please contact our Customer Support within three days of delivery
2. We may request well-lit photos and other relevant documentation to assess the situation.

Refunds:

Refunds are considered on a case-by-case basis, primarily focusing on errors in product type and quantity. If a refund is approved, it will be processed to the original method of payment used during the purchase.

Non-returnable Items:

Orders not received due to customer unavailability, incorrect delivery information, or restrictions at the delivery location (like gated communities) are not eligible for refunds.

Contacting Customer Support:

For any concerns regarding your order, including potential errors or quality issues, please reach out to our Customer Support team here or email info@theterramarket.com. We are here to ensure your complete satisfaction with every purchase. For more detailed information or if you have any questions, please do not hesitate to contact us directly.

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